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首先看一篇抱怨信~

要求：W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of service they give has declined sharply. Visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:

1. Emphasizing the good relationship you have had in the past
2. Describing the unacceptable behavior of the staff
3. Insisting that changes are made immediately

?

Dear Mr J,

I am writing to express my deep concern at the standard of service given recently by your employees.[1]


We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]

-doormen not opening the door (five complaints)
-being kept waiting in the reception area for over 15 minutes (three occasions)
-being sent to the wrong part of the building for an appointment (two occasions)[3]

The receptionist if the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.[4]

You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks. If you have any questions about the points I have raised, please do not hesitate to contact me.[5]

I look forward to hearing from you.
Yours sincerely
P

[1]一句話交代來(lái)信目的。
[2]兩句話表述：先揚(yáng)后抑。
[3]用bullets或number來(lái)羅列問(wèn)題，越細(xì)越好，注意落實(shí)到點(diǎn)子上，無(wú)關(guān)緊要的內(nèi)容或者對(duì)問(wèn)題的評(píng)價(jià)和揣測(cè)無(wú)需添加。另，提出問(wèn)題時(shí)，注意三段格式并列，此處為名詞形式，也可用完整的句子。
[4]強(qiáng)調(diào)問(wèn)題的嚴(yán)重程度，可以有很多方式。比如此處是強(qiáng)調(diào)receptionist的重要性，表明這些問(wèn)題會(huì)對(duì)公司造成不良影響。
[5]表示自己希望對(duì)方采取的行動(dòng)，并表示愿意提供幫助。

來(lái)試一試~

要求：Write 200-250 words
A supplier whom you have dealt with for several years without any problems has recently sent you the wrong stock on three separate occasions.
Write a letter to the company:
1. Informing them of the problem
2. Explaining the impact it has on your business
3. Asking for an explanation for these mistakes
4. Suggesting the action you will take if these mistakes continue

來(lái)試一試~模仿上面的邏輯和語(yǔ)言

Sample

Dear Mr M,
We are writing to express our deep concern at the problem recently we’ve run into.

We have been dealing with you for the last five years without any problems and have always been happy with the quality of the products you sent us. However, in the last several months, we have received at least three wrong stocks:
-in April, we ordered 500 women’s middy blouses in gray, but we received blue ones.
-we then bought 200 silk shawls in June but ended up getting 200 silk scarves.
-a week ago, we found out that half of the women’s sweaters we ordered turned out to be for men.

This is indeed a serious problem, which has cost us at least 50,000 dollars. We have always believed in your service and the commodities you supplied. Therefore we hope that you will look into this problem as soon as possible, lest it would harm not only us, but also your company’s reputation and even our future cooperation. We would be grateful if you could fix it straightaway, and we would like to offer any help you may need. If you have any questions about the points I have raised, please do not hesitate to contact me.

I look forward to hearing from you.
Yours sincerely
K

解析：這一栗子模仿上文，將郵件分成了五個(gè)部分。一句話表明來(lái)意，第二段示好之后委婉提出問(wèn)題，下面具體指出問(wèn)題所在。最后一大段包括兩個(gè)部分，表明wrong stock對(duì)己方造成的損失，同時(shí)表示這一問(wèn)題如果持續(xù)出現(xiàn)將不僅有損自己，還會(huì)損害對(duì)方公司的名聲甚至將來(lái)的合作。注意，題目中要求寫出如果問(wèn)題得不到解決，自己將采取的行動(dòng)，這里還可以更明確的寫出，比如：If this problem continues, we might have no choice but to seek other partners.?

對(duì)于相關(guān)內(nèi)容有疑問(wèn)或意見(jiàn)的請(qǐng)留言哦~
聲明：本文系滬江英語(yǔ)原創(chuàng)內(nèi)容，轉(zhuǎn)載請(qǐng)注明出處。本文僅代表作者個(gè)人觀點(diǎn)，僅供參考。如有不妥之處，歡迎指正。